Talkdesk
San Francisco, California, United States · Artificial Intelligence, Call Center, Information Technology
Talkdesk®, Inc. is a global AI-powered contact center leader for enterprises of all sizes. The company offers solutions to expand and nurture its growing ecosystem of strategic technology alliance partners, global system integrators, and global service providers.
Key facts
- Headquarters
- San Francisco, California, United States
- Employees
- 1,300
- Industries
- Artificial Intelligence, Call Center, Information Technology
- Status
- Private
- Website
- talkdesk.com
- Company page
Recent activity at Talkdesk
- : Talkdesk, Inc. has launched an enhanced version of Talkdesk Copilot featuring new agentic AI capabilities to assist customer service agents in complex situations.
- : Talkdesk expands partnership with Databricks to enhance AI-driven customer experience automation.
- : Talkdesk launched AI Agents for Healthcare to enhance patient and member experiences through artificial intelligence.
- : Condor Chooses Talkdesk for Modern Customer Experience
- : Talkdesk Launches Talkdesk Ascend AI™ Integrating Agentic AI for Enhanced Customer Experience in Contact Centers.
- : Simon Horrocks Joins Talkdesk as APAC Leader, Miles Ennis Promoted to Global Sales Head, Munil Shah Named CTO
- : Simon Horrocks Joins Talkdesk as Asia-Pacific Leader and Munil Shah Named Chief Technology Officer
- : Talkdesk, Inc. Appoints Munil Shah as Chief Technology Officer
- : Talkdesk® Promotes Miles Ennis to Senior Vice President of Worldwide Sales
- : Neville Letzerich Joins Talkdesk as Chief Marketing Officer
Talkdesk funding history
| Date | Round | Amount |
|---|---|---|
| Jul 2020 | Venture | $14.3M |
| Jul 2020 | Series C | $143.0M |
Leadership
- Tiago Paiva, Executive Officer, Director
- Josh Stein, Director
- Shauna Geraghty, Director Of Marketing
- Munil Shah, Chief Technology Officer
- Simon Horrocks, Vice President
- Miles Ennis, Head of Sales
- Neville Letzerich, Chief Marketing Officer
- Gavin Gustafson
- Susan Zhou, Customer Service
- Chris Palmer
- Fernando Morgado
Verified email and direct lines for Talkdesk’s decision-makers are on Fundz. See plans — or book a 15-minute walkthrough.
Employee benefit plans
Talkdesk files 4 employee benefit plans with the U.S. Department of Labor, including a retirement plan. The next plan year renews in Dec 2026.
Talkdesk in the news
- Who is the CTO of Talkdesk in 2026? Munil Shah's Bio - Clay (Apr 15, 2026)
- Epic adds Talkdesk to its Partners and Pals program - Healthcare IT News (Aug 22, 2023)
- Neville Letzerich Joins Talkdesk as Chief Marketing Officer - 01net (Aug 28, 2023)
- Talkdesk Secures #8 Spot During Significant Shakeup in the 2023 Forbes Cloud 100 List - Business Wire (Aug 09, 2023)
- Talkdesk unifies Villeroy & Boch’s global customer service operations - Directors Club News - (Oct 12, 2026)
- Talkdesk Revenue 2024: $420.1M Est., $508.5M Raised - GetLatka (Nov 23, 2017)
- New Talkdesk Research Explores Consumer Perceptions of Conversational AI to Help Brands Deliver Better CX - Business Wire (Mar 28, 2023)
- Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences - Business Wire (Apr 23, 2021)
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About Talkdesk: questions and answers
What does Talkdesk do?
Talkdesk®, Inc. is a global AI-powered contact center leader for enterprises of all sizes. The company offers solutions to expand and nurture its growing ecosystem of strategic technology alliance partners, global system integrators, and global service providers.
Where is Talkdesk headquartered?
Talkdesk is headquartered in San Francisco, California, United States.
How many employees does Talkdesk have?
Talkdesk has about 1,300 employees.
Has Talkdesk raised funding?
Yes. Fundz has recorded 2 funding events for Talkdesk. The most recent, $14.3M, was in Jul 2020.
Who leads Talkdesk?
Simon Horrocks is a Vice President at Talkdesk.
What is the latest news on Talkdesk?
On Oct 21, 2025, Talkdesk, Inc. has launched an enhanced version of Talkdesk Copilot featuring new agentic AI capabilities to assist customer service agents in complex situations.
Source: Fundz records from SEC filings, press releases and company announcements. How Fundz measures data accuracy