Kustomer
New York, United States · Artificial Intelligence, Crm, Information Technology
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.
Key facts
- Headquarters
- New York, United States
- Employees
- 280
- Industries
- Artificial Intelligence, Crm, Information Technology
- Status
- Private
- Website
- kustomer.com
- Company page
Recent activity at Kustomer
- : Kustomer launches a Partner Certification Program to ensure high-quality implementations of its customer experience platform.
- : Kustomer
- : Kustomer Appoints Lauren Gold as Chief Customer Officer
- : Kustomer Secures $60M In Funding To Unleash Its Potential As A Standalone Company
- : Kustomer, Inc.
- : Kustomer, Inc.
Kustomer funding history
| Date | Round | Amount |
|---|---|---|
| Aug 2025 | Venture | $30.0M |
| May 2023 | Funding Round | $60.0M |
| Dec 2019 | Venture | $60.0M |
| Jun 2019 | Venture | $40.0M |
Leadership
- Wendi Sturgis, Director
- Neeraj Agrawal, Director
- Tomasz Tunguz, Director
- Deepak Kamra, Director
- Jeremy Suriel, Executive Officer, Director
- Bradley Birnbaum, Executive Officer, Director
- Wendi Sturgis, Director
- Neeraj Agrawal, Director
- Tomasz Tunguz, Director
- Deepak Kamra, Director
- Jeremy Suriel, Executive Officer, Director
- Bradley Birnbaum, Executive Officer, Director
Verified email and direct lines for Kustomer’s decision-makers are on Fundz. See plans
Employee benefit plans
Kustomer files 1 employee benefit plan with the U.S. Department of Labor, including a retirement plan. The next plan year renews in Jun 2027.
Kustomer in the news
- The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market - CustomerThink (Jul 08, 2026)
- 50 customer satisfaction survey questions to strengthen CSAT - SurveyMonkey (Feb 25, 2026)
- Kustomer Raises $30M to Lead the AI-Native Future of Customer Experience - Business Wire (Aug 07, 2025)
- Improving Your CRM for Customer Service - Business News Daily (Apr 23, 2026)
- AI in Customer Service - IBM (May 15, 2025)
- Customer Service AI Use Cases - Gartner (Apr 02, 2025)
- 9 customer service trends to know in 2026 - Sprout Social (May 02, 2024)
- AI-powered success—with more than 1,000 stories of customer transformation and innovation - Microsoft (Jul 24, 2025)
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About Kustomer: questions and answers
What does Kustomer do?
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.
Where is Kustomer headquartered?
Kustomer is headquartered in New York, United States.
How many employees does Kustomer have?
Kustomer has about 280 employees.
Has Kustomer raised funding?
Yes. Fundz has recorded 4 funding events for Kustomer. The most recent, $30.0M, was in Aug 2025.
What is the latest news on Kustomer?
On Sep 19, 2026, Kustomer launches a Partner Certification Program to ensure high-quality implementations of its customer experience platform.
Source: Fundz records from SEC filings, press releases and company announcements. How Fundz measures data accuracy