Uniphore To Acquire Jacada To Transform Customer Experience With Advanced Ai And Low Code/No Code Automation

Jul 27, 2021•about 4 years ago

Acquiring Company

Uniphore

Acquired Company

Uniphore

Palo Alto

Description

Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.

Company Information

Company

Uniphore

Location

1001 PAGE MILL RD

Palo Alto, California, United States

About

ActionIQは業界・企業に特化したAI機能に加え、Composable Zero-copy Data Platformを提供し、Infoworksはエンタープライズ・データを自動化によるデータ・エンジニアリングを再定義し、エンタープライズAIアプリケーションの開発を加速させる。両社のエキスパートと革新的な技術を組み合わせることで、ユニフォアは業界初の「ゼロデータAIクラウド」の提供を実現する。

Related People

M&A Insights

Based on deal data

Integration timeline

70% of M&A integrations take 12-24 months to complete

Tech stack consolidation

83% of merged companies consolidate technology vendors within first year

Post-acquisition investment

Companies increase IT spending by 23% on average after acquisitions

Success factor

M&A deals with strong technology integration plans are 2.5x more likely to succeed