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Nexa Acquires Client Chat Live, Expands Its People-Powered Business Services

Jul 16, 2021•over 4 years ago

Acquiring Company

Nexa Receptionist Holdings

Acquired Company

Client Chat

Description

Nexa Receptionists Holdings LLC ("Nexa"), the leading provider of tech-enabled business services for companies of all sizes across the US, today announced it acquired Client Chat Live, a full-service live chat and text company based in Austin, TX. The acquisition expands Nexa's tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.

Company Information

Company

Nexa Receptionist Holdings

About

Nexa Receptionists Holdings, LLC is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. The company goes to market with the following three brands: Nexa, Nexa Healthcare and Alert Communications. Headquartered in Phoenix, Ariz., Nexa was founded in 1982. For more information, visit www.nexa.com.

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed