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Inmoment Acquires Leading Customer Review Management Company Reviewtrackers To Bolster Its Market-Leading Xi Platform And Accelerate The Pursuit Of Experience Improvement

Jun 16, 2022•over 3 years ago

Acquiring Company

InMoment

Acquired Company

ReviewTrackers

Salt Lake CityArtificial IntelligenceInformation TechnologyData And AnalyticsInformation TechnologySoftware

Description

InMoment®, the leading provider of Experience Improvement (XI)TM solutions, announced today it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. The companies will join forces to accelerate the delivery of an integrated solution focused on analyzing, amplifying, and maximizing customer feedback insight and action to accelerate acquisition and improve customer retention while driving more authentic connections with customers.

Company Information

Company

InMoment

Location

Salt Lake City, Utah, United States

About

​​Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed