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Inbenta Acquires Horizn, Adding Interactive Product Demos To Inbenta'S Customer Experience Platform

Aug 15, 2023•over 2 years ago

Acquiring Company

Inbenta

Acquired Company

Horizn

AllenSoftware

Description

Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta's customer experience platform. The acquisition adds a new component to Inbenta's customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation.

Company Information

Company

Inbenta

Location

Allen, Texas, United States

About

Inbenta's AI-powered product suite — Chat, Knowledge, Search, Assist, and Learn — helps automate interactions, improve customer experience, and deliver proven ROI. Inbenta is headquartered in Dallas, TX, with regional offices in the U.S., UK, Canada, Europe, Brazil, and Japan. More than 1,000 global brands across industries, uses cases, and markets use the Inbenta platform.   

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed