Zendesk completes acquisition of Local Measure

May 20, 2025•3 months ago

Acquiring Company

Zendesk

Acquired Company

Local Measure

San Francisco

Surry HillsSoftwareInformation Technology

Description

Zendesk has successfully completed its acquisition of Local Measure, enhancing its customer experience platform with advanced voice solutions. This integration will allow Zendesk to offer improved AI-powered voice capabilities through the Zendesk for Contact Center product. The transaction follows the necessary approvals and supports Zendesk's commitment to innovation in customer service technology.

Company Information

Company

Zendesk

Location

San Francisco, California, United States

About

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow.

Related People

M&A Insights

Based on deal data

Integration timeline

70% of M&A integrations take 12-24 months to complete

Tech stack consolidation

83% of merged companies consolidate technology vendors within first year

Post-acquisition investment

Companies increase IT spending by 23% on average after acquisitions

Success factor

M&A deals with strong technology integration plans are 2.5x more likely to succeed