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Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Jan 18, 2024•almost 2 years ago

Acquiring Company

Nextiva

Acquired Company

Thrio

ScottsdaleCalabasasProfessional ServicesInformation TechnologySoftwareMessaging And Telecommunications

Description

Nextiva, a leading provider of customer experience solutions, has made strategic strides in the CX evolution through the acquisition of Thrio, an award-winning contact center software company renowned for its expertise in AI-driven customer experience. This acquisition signifies the next step in Nextiva's mission to democratize customer experience technology for businesses of all sizes.

Company Information

Company

Nextiva

Location

Scottsdale, Arizona, United States

About

Nextiva is the connected communications company that helps sales, service, and marketing teams achieve higher productivity and deliver better customer engagement. Nextiva’s cloud-based NextOS brings together business communications applications, intelligence, and automation to help companies build deeper connections with customers, and manage all conversations and relationships in one place.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed